Contact information

Get in Touch

We are here to help. Whether you have a question about an order, a product, or our policies, our support team is ready to assist. Please review the options below to find the fastest way to reach us.

Contact Us

Atona Store
Trading name of Thom Limited
196 Walton Road, Sale
England, M33 4FG
United Kingdom

Email: support@atonastore.com
Website: atonastore.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all enquiries within 1–2 business days.

For the fastest resolution, please include your order number and a clear description of your enquiry when contacting us.

Order & Shipping Enquiries

For questions about your order status, tracking, or delivery, email us at support@atonastore.com with your order number. You can also track your order using the tracking link provided in your dispatch confirmation email.

Returns, Refunds & Exchanges

If you wish to request a return, refund, or exchange, please contact us at support@atonastore.com within 30 days of receiving your order. Include your order number, the reason for your request, and photographs if the item is damaged or incorrect.

Please do not send any items back without first receiving a Return Authorisation Number (RAN) from our team.

Warranty Claims

For warranty-related issues with electronic or home products, email support@atonastore.com with the subject line "Warranty Claim – [Your Order Number]". Include a description of the fault and photographs or a short video.

General Enquiries

For any other questions — about our products, policies, or anything else — reach out at support@atonastore.com. We are always happy to help.

Markets We Serve

Atona Store ships worldwide. Delivery times and shipping costs vary by destination and are calculated at checkout.

Privacy & Data Requests

For questions or requests related to your personal data — including access, correction, or deletion requests under UK GDPR or CCPA — please email support@atonastore.com with the subject line "Privacy Request". We will respond within the legally required timeframe.