Privacy policy

1. Who We Are

Atona Store is a trading name of Thom Limited, registered in England and Wales, with a registered address at 196 Walton Road, Sale, England, M33 4FG. We operate the website atonastore.com and sell electronics, home, and beauty products to customers worldwide.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the California Consumer Privacy Act (CCPA) where applicable. For all privacy enquiries, contact us at support@atonastore.com.

2. Data We Collect

Personal Information: Full name, email address, billing and shipping address, phone number (optional), and payment information (we do not store full card numbers).

Transaction Data: Order history, product details, quantities, values, and records of refunds, returns, or exchanges.

Technical Data: IP address, browser type, device type, operating system, and pages visited (collected via cookies and analytics tools).

Communications Data: Emails and messages sent to our support team, and any reviews or feedback you submit.

3. How We Collect Data

  • Direct interactions: When you create an account, place an order, subscribe to our newsletter, or contact our support team.
  • Automated technologies: Cookies, pixels, and analytics tools that collect technical and behavioural data as you browse our website.
  • Third parties: Payment processors, shipping carriers, and analytics or advertising providers.

4. How We Use Your Data

  • To process, fulfil, and deliver your orders
  • To manage returns, refunds, exchanges, and warranty claims
  • To send order confirmations, shipping updates, and customer service communications
  • To send marketing emails or promotions (only with your consent — you may opt out at any time)
  • To improve our website, products, and customer experience
  • To comply with legal obligations and detect or prevent fraud

5. Sharing Your Data

We do not sell your personal data. We may share data only with trusted third parties as necessary:

  • Payment processors for secure transaction handling.
  • Shipping carriers for order delivery.
  • Analytics providers to understand website usage.
  • Email service providers for transactional and marketing communications.
  • Legal authorities where required by law or court order.

6. International Data Transfers

As we operate globally, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention

  • Order and transaction records: up to 7 years (legal and tax compliance).
  • Account data: for the duration of your account, plus 2 years after closure.
  • Marketing consent records: until consent is withdrawn.
  • Customer service communications: up to 3 years.

8. Your Rights — UK (UK GDPR)

Under UK GDPR, you have the right to access, correct, erase, restrict, or port your data, and to object to processing. To exercise any of these rights, email support@atonastore.com. We will respond within 30 days. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Your Rights — USA (CCPA)

California residents have the right to know what personal information we collect, request deletion, opt out of data sharing for advertising, and be free from discrimination for exercising CCPA rights. Email support@atonastore.com with the subject "Privacy Request". We will respond within 45 days.

10. Your Rights — International Customers

Depending on your country of residence, you may have additional rights under local data protection laws. We are committed to honouring these rights. Please contact us at support@atonastore.com for any data-related requests.

11. Data Security

We implement industry-standard technical and organisational security measures including SSL/TLS encryption, secure payment tokenisation, restricted access controls, and regular security reviews. We will notify affected users of any data breach as required by applicable law.

12. Children's Privacy

Atona Store is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have done so, contact us immediately at support@atonastore.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or by email where appropriate.

14. Contact Us

For privacy-related questions or requests:
Thom Limited
196 Walton Road, Sale, England, M33 4FG
Email: support@atonastore.com